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Home Office review of SPoC

Home Office review of SPoC training

LIST OF COURSES

Training Courses we provide: P.A.C.E. Training, R.I.P.A. Training, Investigation Management, Surveillance Training, Appropriate Adult Training, S.P.O.C. Training, Document Verification Training, and many more....... Please email Paul Fowler on pfowler@phftraining.co.uk or call us on 01527 66378

O.C.N. Accredited Training

We now run Accredited Training Courses through O.C.N. (Open College Network) which includes, P.A.C.E. Training & Appropriate Adult Training. This is an additional cost of 14.00 per delegate (the O.C.N. fee for administration & certificate costs) For more details please contact Paul Fowler on pfowler@phftraining.co.uk or call us on 01527 66378.

NEW WEBSITE COMING SOON.....

Good news everyone!! We have a new website coming soon...So watch this space for an update

Click Here To See Our Investigation Services

SERVICES: PRIVATE SECTOR

DEALING WITH CONFLICT

Duration - 1 Day

Target Audience

All persons who deal with members of the public as claimants or otherwise, either face to face or via telephone calls.

Course Aim

To provide the opportunity to identify the causes of conflict, and to examine the best approaches to reducing any such conflict.

Topics Covered

  • The impact of attitude on the communication process
  • Listening skills
  • The different states of mind and their impact on communication (transactional analysis)
  • Questioning skills
  • Planning for a difficult situation
  • A model or process to assist with handling difficult situations
  • Diffusing difficult situations
  • Evaluation of an incident

Specific learning outcomes will be written to suit the customer's needs

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14 Church Green East, Redditch, Worcestershire B98 8BP
Telephone +44 (0) 1527 66378 Mobile: +44 (0) 7974 152078
Email: info@phftraining.co.uk