SERVICES: PUBLIC SECTOR

COMMUNICATION SKILLS

Duration - 1 Day

Target Audience

All persons involved with dealing with other people on a regular basis where communication skills can affect their daily functions.

Course Aim

To provide the opportunity to identify and develop effective communication skills to manage any interview situation.

Topics Covered

• Attitude and the communication process
• Issues of body language
• Using effective listening skills
• Questioning skills
• Conversation management
• Anger and its impact
• Diffusing difficult situations
• Prepare and plan for difficult situations

Specific learning outcomes will be written to suit the customer's needs

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